Refund policy

RETURN AND REFUND POLICY

Because our products are fulfilled by multiple suppliers, return eligibility and instructions can vary by item. Please contact WildPath Survival Co. before returning any product. Returns sent without authorization may not be accepted.

RETURN REQUESTS

To request a return, contact us through the Contact page on wildpathsurvivalco.com within 14 days after delivery. Include your name, order number, the item you wish to return, and the reason for the request.

Submitting a request does not guarantee approval. We will review the request according to the applicable supplier’s return conditions and send instructions if the return is approved.

Items must generally be unused, unworn, in their original condition, and returned with their original packaging and accessories. Proof of purchase is required.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, incomplete, or incorrect, contact us as soon as possible and no later than 14 days after delivery.

Include your order number and clear photographs or video showing the product, packaging, shipping label, and problem. We will review the claim and arrange an approved replacement or refund when applicable.

Do not discard the item or its packaging while a claim is being reviewed.

RETURN SHIPPING

Customers are responsible for return-shipping costs for approved change-of-mind returns unless we state otherwise. If an approved claim involves a damaged, defective, or incorrect item, return-shipping costs will be handled according to the instructions we provide.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

NON-RETURNABLE ITEMS

Returns cannot be accepted for:

• Items marked final sale

• Used, altered, assembled, or damaged items not caused by shipping or a product defect

• Items missing original packaging, accessories, or parts

• Gift cards or downloadable products

• Items whose supplier does not permit change-of-mind returns

CANCELLATIONS AND ORDER CHANGES

Contact us immediately if you need to cancel or change an order. Orders may begin processing shortly after purchase, so cancellation or modification is not guaranteed.

Canceling an order in Shopify does not automatically stop supplier fulfillment. If processing or shipment has begun, the order might not be cancelable.

REFUNDS

We will notify you after an approved return or claim has been reviewed. Approved refunds are issued to the original payment method.

Please allow time for your bank or card provider to post the refund. We cannot issue refunds to a different card, account, or payment method.

EXCHANGES

We do not guarantee direct exchanges. If an exchange is available, we will provide instructions after reviewing your request. Otherwise, an approved item may be refunded and a separate replacement order can be placed.

For return, refund, damage, or cancellation questions, please use the Contact page at wildpathsurvivalco.com. Do not mail a return until you receive authorization and the correct return address.